Glamping News from the Meadows

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Here you can read about special offers, Secret Meadows in the press and occassional news stories from the glamping site. To keep up to date with our regular news items keep us company on Twitter or Facebook.

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LATEST NEWS

Following the latest government advice on the Coronavirus outbreak (COVID-19), we re-opened on Saturday 4 July.

 

WE ARE OPEN AGAIN!

 

Hen Coop Hire Update: 

Following risk assessments, we’ve taken the difficult decision not to offer hen coop hire.  We hope our guests won’t be too disappointed as we know this is a popular extra.  Complimentary, freshly laid eggs from our hens will be available for our guests to collect from a collection point at the pantry shop and guests are welcome to visit the area where the hens and other animals live.   We will be offering hen coop hire again for the 2021 holiday season.  

 

Hot Tub Hire Update: 

We've also taken the difficult decision to close the hot tub until the 2021 holiday season, following our risk assessments.  We hope our hot tub tent guests won’t be too disappointed as we know this is a popular highlight of a holiday but we are doing our best to protect guests and staff at this difficult time.  If you have a booking which includes the hot tub hire fee we will refund the hire fee to you.  The hot tub tent now excludes the hot tub fee and is the same rate as a tent without hot tub.

 

Social distancing and cleanliness of accommodation:
Here are some of the changes we’ll be introducing to make sure we keep the site safe for guests and staff.  We’ll be following the latest guidelines for social distancing and cleanliness of accommodation.
 
We have introduced self-check in and we email a combined Information (replacing the Information folder in accommodation) and Welcome Pack along with a link to video guides.  Short videos include all the general checking-in information such as using the wood-burning stove, lanterns, and how the pantry works etc.  
With the self-check in process, we ask that you text or call Ross when you have settled in so we know you’re OK.
We’ll be available for you to contact by telephone at any time during your stay if you have any queries and we’ll maintain social distancing if we need to visit your accommodation for assistance.
We’ll be removing unnecessary ‘high-touch’ category items such as information packs which will be emailed to you instead, books, torch and games.  We will also exclude blankets, throws and cushions. So you may want to pack your own torches, games and blankets.  Any items on the complimentary tea tray will be refreshed between each stay.
There will be a one-household/accommodation group at a time policy for accessing the onsite shop. 
Hand sanitiser is outside the pantry and wood store for use before and after accessing these buildings.
  • Disinfectant and hand sanitiser are at each accommodation for you to use during your stay.  The usual hand soaps will be in your accommodation for regular handwashing.
All our accommodation units have private facilities including private loos and showers, and private kitchens, so guests don’t need to share any facilities with other groups.

 

Master Cancel Insurance Policy: New holiday bookings at Secret Meadows are covered by our Master Cancel insurance policy. This means if you have to cancel your holiday for any reason between 60 full days and 2 full days before your booked arrival date your accommodation cost will be refunded.  The refund is made on departure day (or next working day if at a weekend) of your cancelled booking so you need to allow for this delay.  Only accommodation costs paid to Secret Meadows are refunded. Additional extras and packages will not be refunded except in exceptional circumstances and a £35 administration fee would apply.